Shipping and Delivery

Same Day Shipping

The parcels are shipped on the same day for orders placed before 2pm (GMT+1) from Monday to Friday (except French bank holidays). All orders that are made after 2pm will be shipped no later than the following day. Since our offices are closed on Saturdays and Sundays, shipping of the parcels ordered after 2pm continues the following Monday in the same order that they come through.

Delivery in the UK

The Post Office delivers all parcels heading to the United Kingdom. The delivery includes the ordered products, a detailed invoice and a delivery slip.

Delivery is within 3 working days from Monday to Saturday.


Free shipping for orders over £150

Delivery to your chosen address in the UK is billed at £7.00. Shipping costs are free for orders of £150 or more.

From the moment the goods are transferred from our warehouse to the haulage contractor, T.O.E. Concept® cannot be held liable in the event of a delay in the delivery or of a lost or damaged parcel. Nevertheless, we have the possibility of finding our more information from The Post Office about your package and we would suggest our customers contact us by email or by phone (0033) + in the event of a problem.


Delivery abroad

Orders being shipped to the UK can be made directly through our website. For shipment to any other country, it is necessary to contact us first. Shipping rates may vary depending on the destination, the weight of the parcel and the mode of transport and these cannot be calculated on our website. Our sales department will calculate these rates one by one and wait for your confirmation before going ahead with the shipment.